Help & FAQ
Quick answers to the most common questions about using Afya101.
Draft placeholder content. This must be reviewed and finalised by qualified legal counsel before Afya101 launches.
How do I start a consultation?
From the home screen, describe how you're feeling and tap “Find a consultant”. We'll suggest a specialty and show you available consultants. Pick one, confirm in the dialog, and your request is sent.
The consultant accepts or declines the request. Once they accept, the chat opens and you can talk.
How do credits work?
Credits are how you pay for consultations. Buy them from the Credits page. You're charged per character of the messages you send — replies from the consultant are free.
The cost of a message is shown to you before you send it.
What happens if a consultant declines?
Nothing is charged for a declined request. You'll see the consultant's reason if they gave one, and you can start a fresh request with someone else right away.
Can I consult anonymously?
Yes. When you request a consultation you can turn on “Consult anonymously” — the consultant then sees you as “Patient” rather than your real name.
You can also set a default for this under Account → Privacy & Anonymity, and override it for any individual consultation.
How do I end a consultation?
Open the chat and use the close control in the header. After a consultation closes you can leave a rating and read the consultant's notes.
Is Afya101 for emergencies?
No. Afya101 is for non-urgent health questions. In an emergency, call your local emergency services or go to the nearest hospital immediately.
Still need help?
Email support@afya101.com and our team will get back to you. Include your registered email so we can find your account quickly.